FAQ
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What is a Virtual Assistant?
A Virtual Assistant, or VA, is your professional, remote partner who specialises in supporting small businesses.
We empower you to confidently outsource your administration and handle the recurring tasks that slow you down. Think of a VA as providing flexible, expert business management support, giving you the clarity and space to focus on the parts of your business you enjoy most.
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How can a VA help my business?
A Virtual Assistant is designed to be a strategic investment that helps your business thrive. By stepping in to seamlessly handle your backend operations, everything from inbox management to systems refinement
Specifically, a VA achieves the vital task of saving you time, money, resources, and energy, ultimately allowing you to refocus on your business growth, client relationships, and passion projects. We handle the necessary foundations for you.
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What tasks can you help me with?
We offer a tailored range of support, because we know each business is unique, and it’s not one size fits all. We are here to handle critical operations like inbox management, precise calendar management, invoicing, and payroll.
Beyond daily needs, we specialise in systemising and streamlining processes so we can adapt for your specific business needs. Whether you need planned project help, urgent ad hoc tasks, or reliable general business support, we seamlessly step in to ensure everything is covered.
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Whats the difference between a VA and an employee?
That’s a key distinction.
The main difference is that a Virtual Assistant is an independent professional contracting to your business. This means you do not need to worry about super, tax, leave, or any of the traditional overhead costs associated with an employee.
Crucially, while we care deeply about your business, we are not caught up in the internal day to day office politics or distractions. This focus allows us to work efficiently and intensely on the agreed upon tasks, ensuring your onsite staff are focused exactly on what they need to, without their attention being pulled away by administrative needs.
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How does a VA integrate into my business?
Integrating a VA is designed to be seamless and flexible! We can integrate as much or as little as required with your current staff and clientele. Our goal is to diligently work away in the background, ensuring resources are always available for your team, whether that is making you more available, or having the operations covered so the engine keeps running.
What is great about our tailored service is that you can work with us in ways that suit you best, whether that’s through scheduled phone calls, online meetings, or even face to face catch ups, we are always happy to work with you on how you work best.
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Are tasks outsourced to offshore?
Avery important question, and the answer is a confident No. Nothing is outsourced offshore. All of your administration is handled directly from our office on the Northern Beaches of Sydney.
We understand that delegating sensitive tasks can be daunting, and we are honoured to be a part of your business. Our local presence gives you confidence that your information is handled by someone you trust and know intimately. Plus, it means you have the convenience of simply picking up the phone to speak directly with us—we will always know your business and your needs.