FAQS

Questions, answered plainly.

The things people usually ask before we start working together.
If yours isn't here, just ask.

How we are different

We take ownership of the work behind your business: the admin, financial processes, client and staff admin, systems and projects. You don't hand us a task list. You bring us the problem, and we work out what needs to happen and see it through.
A virtual assistant usually works through the tasks you assign, so you still do the thinking and the checking. We take on the responsibility as well as the tasks. Tell us "our invoices are a mess" and we'll find out why, fix what's overdue and set up a process that keeps it fixed.
A fractional COO is usually a senior strategist working part-time. We think about how your business runs too, but we also do the work. Think of us as a fractional COO who rolls up their sleeves.
A coach helps you decide where the business is going. We make sure the operation underneath keeps up. Plenty of our clients have both: their coach helps them decide what to change, and we put it in place.

Day-to-day operations, invoicing and payroll processing in Xero, client and staff admin, systems and projects, and practical automation. See How We Help for the detail.
We look after financial operations: invoicing, payment collection, payroll processing and keeping Xero current. We work alongside your accountant, who stays responsible for your tax and lodgements.
We handle HR administration: onboarding paperwork, contracts, leave requests and staff records. Where something needs employment or legal advice, we'll tell you and help you find the right person.
Yes. We start with the tools you already have, like Xero or your CRM, and keep what's working. If something could run better, we'll explain why before changing anything.

Ongoing monthly support or a defined project, with no lock-in either way. After our first conversation you'll get a clear proposal, so you know exactly what you're paying for before anything starts.
Usually owner-led businesses of 1–15 people: past the point where the owner can hold it all, and not yet ready for a full-time operations manager.
No. We're based in Newport and love working locally, because we can meet in person. We also work with businesses across Sydney, Nationally and Internationally, with majority of our work happening remotely.
No. Everything is done by us, here on the Northern Beaches. When you trust us with your payroll, clients or books, you know exactly who has them.
Usually within a week or two of our first conversation. We start with whatever's most urgent, which is often whatever has already slipped.
You tell us what's going on and what's taking up your time. We ask questions, tell you honestly what we'd take on, and suggest a sensible place to start. No pressure, no hard sell.

Call us on 0410 704 622 or send us a message.